Linak is the company behind
the curtain in luxury beds.
It manufactures motor units and hand controls found in beds made by companies like Leggett & Platt and Viking of Sweden.
"Our customers have a need to differentiate between their beds," says Preben Jørgensen, Linak's R&D Manager. “And the handset is the most visible part of an adjust table bed. You don't see the mechanism behind it, but you do see the handset.”
Solving problems that may never occur
Although Linak already
offered wireless remote
controls for their drives,
it turned to Proekspert to create an app so users could control beds from an iPhone or tablet computer. "We wanted to give our customers the possibility to do more customization and offer a higher-end hand control," says Jørgensen.
Priit Rebina, Proekspert's lead software developer, was tasked with design and user experience. "Part of my job is to think through – and make sure we prevent – all the crazy scenarios that seem like they could never actually happen," he says.
Example: handling multiple, simultaneous commands like two people attempting to control the bed at the same time, one from a remote, the other from an app. With these unlikely yet possible puzzles solved, Proekspert delivered the app, hardware, and Bluetooth box – all of which communicated with each other – in five months.
"We wanted to give our customers the possibility to do more customization and offer a higher-end hand control."
Preben Jørgensen, Linak R&D Manager
With the app now part of Linak's product portfolio since 2013, Linak's Jørgensen has had plenty of time to evaluate the work. "Even though a small percentage of our customers use the app, we have sold some thousand units in the standard format. And there are also several of our customers who have turned to Proekspert for further customization. I think we can call this a success."
So what does Preben Jørgensen want in a software and design agency? "What makes a company good is that they have the core competence and can guide us in the right direction so that we get software that’s reliable and easy to maintain when new version of the iOS comes out, when new hardware comes out, and six months later you’re not having to redo the software!"